IMPORTANT DETAIL

Privacy Policy

WellWellWell Australia Pty Ltd, trading as WellWellWell Sydney
Last reviewed: June 2026

WellWellWell Australia Pty Ltd (we, us, our) is committed to protecting the privacy of the people who entrust us with their care. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who We Are and How to Contact Us

WellWellWell Australia Pty Ltd
Trading as WellWellWell Sydney

Suite 301, 185 Elizabeth Street
Sydney NSW 2000

Phone: 0434 886 221

Email: euan@wellwellwellsydney.com.au

Website: www.wellwellwellsydney.com.au

What Personal Information We Collect

The kinds of personal information we collect and hold may include:

  • Your name, date of birth, address, phone number and email address.

  • Health information, including your health history, presenting concerns, examination findings, care notes and progress.

  • Emergency contact details and, where relevant, details of your referring or treating practitioners.

  • Payment and billing information, and any private health fund or Medicare details you provide.

  • Records of your appointments and your correspondence with us.

How We Collect It and Where It Is Stored

We collect personal information directly from you wherever practical, including through intake forms, in conversation during your visits, by phone, by email, through our online booking system and via forms submitted through our website.

In some cases, we may collect information from a third party, such as another health practitioner, where you have consented to this or where the law allows it.

Your information is stored in our practice management and clinical record systems, secure cloud-based services and, where applicable, physical files held securely at the practice.

Why We Collect It

We collect personal information so that we can:

  • Provide chiropractic and related healthcare services.

  • Assess and monitor your care.

  • Manage appointments and accounts.

  • Communicate with you regarding your care and appointments.

  • Meet our professional, legal and regulatory obligations.

  • Operate and improve the practice.

How We Use and Disclose It

We use your personal information for the purposes described above.

We may disclose your information to:

  • Other healthcare practitioners involved in your care, with your consent.

  • Service providers who assist us in operating the practice, including practice management software providers, online booking systems, secure cloud storage providers and payment processors.

  • Medicare, private health funds or insurers where relevant to a claim or benefit.

  • Others where you have provided consent.

  • Government authorities or other parties where required or authorised by law.

We do not sell your personal information and we do not use it for direct marketing without your consent.

Website Analytics and Cookies

When you visit our website, certain information may be collected automatically through cookies and analytics tools.

This information may include:

  • Your IP address.

  • Browser type.

  • Device information.

  • Pages visited.

  • Time spent on the website.

  • Referring websites or search engines.

We use services such as Google Analytics and Google Search Console to better understand how visitors use our website and to improve its performance and user experience.

These services may store cookies on your device and may process information on servers located outside Australia.

You can control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

Online Booking Systems

We may collect personal information through online booking systems, intake forms and website contact forms.

Information submitted through these systems is processed and stored using third-party providers that assist us in operating the practice. We take reasonable steps to ensure these providers handle information securely and appropriately.

Online Enquiries

If you use our online enquiry form or other communication tools available through our website, information you provide may be collected and stored so we can respond to your enquiry and improve our services.

Please avoid providing highly sensitive health information through website chat tools unless specifically requested.

Information submitted through online enquiries may become part of our practice records where relevant to your care.

Disclosure Outside Australia

We use email services that forward to and are managed through Google Workspace (Gmail). Google may store and process information on servers located outside Australia, including in the United States and other countries.

As a result, personal information contained in emails or electronic correspondence may be stored overseas.

Where information is disclosed outside Australia, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you and may ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made using the contact details provided above.

We will respond within a reasonable period. In limited circumstances permitted by law, we may decline a request and will explain our reasons in writing.

Making a Complaint

If you believe we have mishandled your personal information, please contact us using the details above.

We will acknowledge your complaint, investigate the matter and provide a written response, usually within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

Phone: 1300 363 992

How We Keep and Dispose of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include:

  • Secure clinical record systems.

  • Password-protected technology.

  • Access controls.

  • Secure cloud-based storage.

  • Staff confidentiality obligations.

Health records are retained for the period required by law and professional obligations.

When personal information is no longer required and we are not legally required to retain it, we securely destroy it or permanently de-identify it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or professional requirements.

The current version of this policy will always be available on this page.